Whatever Works VIP Terms of Service

Last updated: July 10, 2013

Services

With your membership, you receive a number of benefits, subject to the terms and conditions below:

  • 10% Cash Back and Free Shipping Rebates at Premier Retailers
  • 5% Cash Back and Shipping Rebates of up to $10 per Order at Marketplace
  • Up to $10 in Return Shipping Rebates per Order
  • Discounted Gift Cards

Premier Retailers

As a Whatever Works VIP member, you can claim 10% cash back and unlimited free shipping rebates on every purchase you make at Whatever Works and participating Premier Retailers during your active membership. Purchases made at the following retailers are eligible for 10% cash back and free shipping rebates:

  • NorthStyle
  • Cuddledown
  • Catalog Favorites
  • Serengeti
  • The Pyramid Collection
  • Country Store
  • Young Explorers
  • Potpourri
  • Whatever Works
  • Back In The Saddle
  • In the Company of Dogs
  • Expressions
  • Nature’s Jewelry
  • The Stitchery

To claim your 10% cash back and free shipping rebates through the mail:

  • Fill out and mail in the “Premier Retailers Rebate” form included in your Welcome Kit. (You can order additional forms by calling 855-857-4328.)
  • Send us proof-of-purchase documentation.
  • Valid forms of proof-of-purchase include:
    • An order confirmation email
    • A packing slip listing the sales date, items purchased, and purchase amount
  • Send your completed “Premier Retailers Rebate” form, along with your proof-of-purchase documentation, to:
    • Whatever Works VIP Rebates
      P.O. Box 290728
      Wethersfield, CT 06129-0728

    To claim your 10% cash back and free shipping rebates online:

  • Visit the “Rebate Center” tab on WhateverWorksVIP.com, select “Premier Retailers” from the dropdown menu, and fill out and submit the electronic rebate form.
  • Send us proof-of-purchase documentation.
  • Valid forms of proof-of-purchase include:
    • An order confirmation page listing the sales date, items purchased, purchase amount, and shipping charge.
    • A packing slip listing the sales date, items purchased, purchase amount, and shipping charge.
    • Email your proof-of-purchase documentation, along with your claim number (for online submissions only), to Rebates@WhateverWorksVIP.com}.
  • Please note that rebate claims must be submitted within 90 days of the original order date. Once we receive your cash-back and free-shipping rebate claims and supporting documentation, we will verify and process your claims and mail you a check within 3-6 weeks.

    Marketplace

    As a member, you also receive 5% cash back and up to $10 in shipping rebates when you shop at any of the stores in our Marketplace. This 5% cash back is based on your order amount (including shipping, handling, and taxes) and will be paid to you within 3-6 weeks of our receipt of your cash-back claim submission. You can earn up to $1,000 cash back and up to $500 in shipping rebates every membership year by shopping through the Marketplace!

  • Please note that rebate claims must be submitted within 90 days of the original order date.
  • For a phone, catalog, or in-store purchase to qualify for 5% cash back, you must make the purchase at one of the select list of eligible retailers provided in this Welcome Kit or listed on the “Marketplace” tab of the WhateverWorksVIP.com website.
    • When shopping on the phone, in the catalog, or in-store, you must submit a rebate form either online or through the mail. To submit a claim online, please visit the “Rebate Center” tab on WhateverWorksVIP.com, select “Marketplace” from the dropdown menu, and fill out and submit the electronic rebate form. Or you can submit a claim through the mail, by filling out and mailing in the “Marketplace Rebate” form included in your Welcome Kit.
    • Valid forms of proof-of-purchase include:
      • An order confirmation page listing the sales date, items purchased, purchase amount, and shipping charge.
      • A packing slip listing the sales date, items purchased, purchase amount, and shipping charge.
    • For an online purchase to qualify for 5% cash back, you must make the purchase at one of the Marketplace retailers on the WhateverWorksVIP.com website.
        • To submit a Marketplace claim online, visit the “Rebate Center” tab on WhateverWorksVIP.com, choose “Marketplace” from the dropdown menu, and fill out the electronic rebate form.
            • Acceptable forms of proof-of-purchase documentation include receipts, packing slips, and order confirmations.
    • Maximum savings per membership year is $1,000.

    Return Shipping

    As a member, every online, phone, or catalog purchase you make with one of our participating Premier and Marketplace retailers is eligible for up to $10 in return shipping rebates if you need to return an item. You are eligible for up to $500 in return shipping rebates every membership year, subject to the following terms and conditions:

    • To submit a return shipping rebate claim via regular mail, you must first complete a “Return Shipping Rebate” form and provide details of your purchase and shipping-charge documentation.
      • Offline forms can be found in your Whatever Works VIP Welcome Kit. (You can order additional forms by calling 855-857-4328.)
      • Acceptable forms of proof-of-purchase documentation for return shipping rebates include:
        • The shipping receipt or a copy of the return label with cost and tracking number; or 
        • Return confirmation from the retailer, including the refund amount.
      • Send your completed “Return Shipping Rebate” form, along with your purchase and shipping charge documentation, to:
      • Whatever Works VIP Rebates

        P.O. Box 290728

        Wethersfield, CT 06129-0728

    • To submit a return shipping rebate claim online, click on the “Rebate Center” tab on WhateverWorksVIP.com/Rebates, select “Return Shipping” from the dropdown menu, fill out the form, and follow the instructions.
    • Rebate claims must be submitted within 90 days of the original order date.
    • You must be an active member on the date of the original order. Only one return shipping rebate claim can be made per each original order.
    • Whatever Works VIP return shipping rebates are available only for purchases that are not covered by the specific retailer’s returning shipping policy. If the retailer’s policy is to pay for return shipping on an item purchased by a Whatever Works VIP member, that item is not eligible for a Whatever Works VIP return shipping rebate.
    • Insurance coverage for return shipping of the item is not provided under the program.

    Discounted Gift Cards

    You can purchase popular Gift Cards at a 10% discount with the Whatever Works VIP program. All Gift Cards have a value of $25 and are available to you at the discounted price of $22.50.

    For a full list of Gift Cards offered for purchase, visit the “Gift Card Center” tab on WhateverWorksVIP.com. You can purchase Gift Cards over the phone or via the online order form.

    Limit and Details:

    • You can purchase a maximum of 6 gift cards per month.
    • You must provide a valid credit at the time of purchase.
    • Your 10% discount will be applied directly at checkout.
    • Gift Card orders will be shipped within 2-5 business days from the date we receive your order.
    • You will receive all Gift Cards in your order in one envelope.
    • Your Gift Card order will be mailed FREE of charge to you.